How to use Knowledge Actions in Lightning Flow

Recently while implementing Knowledge for one of my customers, I spend quite a good amount of time doing operations on Knowledge Articles through Flow. This post will focus on two highly used Knowledge Article operations i.e. Publish and Edit.Before I go into further details, I will highly recommend you go through the below post to understand the Knowledge Data Model. Understanding Knowledge Data Model is the key as it will help you to use these actions in flow effectively and correctly. Here is the post -Understanding Salesforce Lightning Knowledge Data ModelWith the assumption that you know Data Model quite well, let’s dive in -Edit Knowledge ArticleFrom Salesforce Flow, you can now edit the Knowledge article as a draft. To do that, you need to use the action and then “Create draft from online knowledge article” Knowledge article action as shown belowHere are the parameters -Action – The possible values are “EDIT_AS_DRAFT_ARTICLE” and “EDIT_AS_DRAFT_TRANSLATION”.Unpublish – “True” will archive the current published version and create a draft version. “False” will keep the current version published and create a new draft version.Article ID: Article Id of the master published article. A draft article will be created from this one.Publish Knowledge ArticleSimilar to the above from Salesforce Flow, you can now publish the Knowledge article. To do that, you need to use the action and then “Publish Knowledge Articles” Knowledge article action as shown belowHere...

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