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Compare Knowledge Articles - WoW Feature

In Spring'20, Salesforce introduced one feature which was pending for a long time and also got a good amount of vote in Idea Exchange.

Recently while working with a customer who is trying to implement Lightning Knowledge, it was one of the top priority requirement. And I don't want to do any custom development for this. But to my surprise, I saw that Salesforce already introduced this feature in Spring'20 as Beta.


I was like ...



So thought of sharing this information here how we can use this great feature.

Basically in the article layout all we need to do is include the Lightning component "Article Version Comparison" and then we can select the versions we want to compare. Screenshots are given below.

This is very useful feature for the Approver to see the actual changes before taking any decisions. Also for the viewer also, they can see the changes between different versions(provided they have the permission to view versions of the articles).




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3 comments:

  1. Love this feature. Thank you for sharing this with us. I always enjoy reading your blog posts.

    ReplyDelete
  2. Thank you for sharing this new feature Sudipta. You have no idea how much you helped me by saving a huge amount of time. I was absolutely no idea about this new feature. Thank you again for sharing this here.

    ReplyDelete

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